Privacy Policy

When you use our services, you can browse the app without creating an account. However, to complete a checkout and place a successful order, you must create an account. During the account creation process, we collect the following information:

• Email address
• Password
• First name
• Last name
• Username

We do not collect phone numbers during account sign-up. If your location settings are active, we automatically receive your location when you log in to our service. PROVIDING A PHONE NUMBER IS OPTIONAL AND CAN BE DONE ON THE EDIT PROFILE SCREEN. ALTHOUGH NOT REQUIRED, HAVING A PHONE NUMBER HELPS US COMMUNICATE WITH YOU MORE EFFECTIVELY IF NEEDED.

We automatically gather and save specific details about your usage of Totes of Joy services, including how you engage with the content and services provided. Similar to numerous websites, we use “cookies” and different unique identifiers. We also use GOOGLE ANALYTICS to collect user usage activities such as searches, crash reports, and other interactions within the app. This data helps us understand user behavior and improve the overall user experience.

We use the information we collect for purposes such as:

• ALLOWING YOU TO SET UP A USER ACCOUNT AND PROFILE TO INTERACT WITH SERVICE PROVIDERS.
• IMPROVING THE CONTENT OF OUR SERVICES AND USER EXPERIENCE.
• CONDUCTING RESEARCH AND DEVELOPMENT TO ENHANCE OUR SERVICES.
• PROVIDING TARGETED ADVERTISING AND MARKETING MESSAGES BASED ON YOUR INTERACTIONS WITH OUR SERVICES.

We do NOT share your personal information with third parties for their marketing purposes. Additionally, we use STRIPE AS OUR PAYMENT GATEWAY TO HANDLE ALL PAYMENTS WITHIN THE APP AND WEBSITE. THIS MEANS WE DO NOT DIRECTLY COLLECT OR STORE ANY USER PAYMENT INFORMATION; ALL TRANSACTIONS ARE PROCESSED SECURELY BY STRIPE.

Totes of Joy only shares user data under the following circumstances:

• SERVICE PROVIDERS: We may share your information with service providers who perform services on our behalf, such as hosting, analytics, and payment processing (e.g., Stripe).
• LEGAL COMPLIANCE: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• BUSINESS TRANSFERS: If Totes of Joy is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.

We do NOT share your personal information with third parties for their own marketing purposes.

Totes of Joy retains user data for a maximum of 2 YEARS AFTER A USER HAS BEEN INACTIVE FOR THE ENTIRE PERIOD. If a user wishes to delete their account, they can initiate the process through the app by navigating to PROFILE > DELETE ACCOUNT. This action takes the user to a page where they must submit a request to delete their account and provide a reason for the request.

Upon receiving the deletion request, a customer support representative will be assigned to the user and will reach out via email or phone (if the user has provided their phone number in the edit profile screen) within 1 TO 7 DAYS. The representative will ask the user a few questions to confirm their intention to delete the account.

Once the request is confirmed, the user’s data, including personal information, order details, and transaction history, will be deleted. AFTER THE ACCOUNT IS DELETED, THE USER CANNOT USE THE SAME EMAIL ADDRESS TO CREATE ANOTHER ACCOUNT IN THE FUTURE.

Totes of Joy employs SSL ENCRYPTION on our website to ensure that user data is transmitted securely. We implement this security measure to protect your personal information and maintain the confidentiality and integrity of your data during transmission.